Privacy policy

Overview

At LÉNOTES, privacy is an essential part of our commitment to a refined and trustworthy experience. This Privacy Policy outlines how we collect, use, store, and protect personal information obtained through the LÉNOTES website and digital services.

This policy applies to all individuals who access, browse, or transact through the LÉNOTES website. By using our services, you agree to the data practices described in this Privacy Policy.

This Privacy Policy operates independently while remaining connected to our Terms of Service, Shipping Policy, and Return & Refund Policy.

Personal Information We Collect

To deliver a seamless shopping experience, LÉNOTES may collect certain personal information, including but not limited to:

  • Identity Information, such as full name, email address, and phone number;

  • Shipping Information, including delivery address and recipient details;

  • Transaction Information, such as order history and payment methods (excluding full card details);

  • Technical Information, including IP address, device type, browser, and website usage activity;

  • Communication Information, including correspondence through customer service or official channels.

We collect only information that is relevant and necessary to support our services, transactions, and overall user experience.

How We Use Your Personal Information

Your personal information is used responsibly for the following purposes:

  • To process orders, payments, and product deliveries;

  • To provide confirmations, updates, and customer support;

  • To maintain transaction security and prevent unauthorized activity;

  • To improve website performance and user experience;

  • To share product information, updates, or special offerings with your consent.

Your personal data will not be used beyond these purposes without lawful basis or valid consent

Sharing & Third Parties

To operate our services effectively, LÉNOTES may share your personal information with trusted third parties, including:

  • Payment service providers;

  • Logistics and delivery partners;

  • Analytics and technology service providers;

  • Government or legal authorities when required by law.

LÉNOTES does not sell or trade your personal information for commercial purposes.

Cookies & Tracking Technologies

The LÉNOTES website uses cookies and similar technologies to enhance your experience, including:

  • Remembering user preferences;

  • Analyzing website performance and usage;

  • Supporting relevant marketing functions.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.

Data Retention & Security

LÉNOTES retains your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, use, or disclosure. However, no digital system can be guaranteed to be entirely risk-free. 

Your Rights & Choices

LÉNOTES respects and values your rights regarding personal data. You are entitled to access, update, or request the deletion of your personal information held by us, in accordance with applicable laws and regulations.

You also retain full control over your communication preferences. Should you wish to discontinue receiving promotional or marketing communications from LÉNOTES, you may opt out at any time via the unsubscribe link provided in our emails or by contacting our customer service team

Changes & Contact Information

LÉNOTES may update this Privacy Policy from time to time to reflect changes in our practices, service developments, or applicable legal requirements. Any updates will become effective upon publication on the website.

Should you have any questions, requests, or require further clarification regarding privacy and personal data protection, the LÉNOTES team will be pleased to assist you through the official customer service channels available on our website.