Frequently Asked Questions
GENERAL
LÉNOTES is a fragrance house founded by Mahalini Raharja, born from the harmony between art and fragrance. The brand blends minimalist luxury with refined craftsmanship to create perfumes that capture memory and emotion.
Yes. All LÉNOTES products are original and officially produced by LÉNOTES.
LÉNOTES products are made and packaged in Indonesia with carefully maintained quality standards.
PRODUCT INFORMATION
LÉNOTES presents the A Scent Of Love fragrance collection, consisting of four variants: First, Deeper, Loss, and Comma, each representing an emotional journey within a love story.
LÉNOTES perfumes are available in sizes such as Discover Set, 10 ml & 50 ml. Availability may vary by variant.
LÉNOTES fragrances are crafted as Extrait de Parfum, offering a higher concentration of fragrance oils that allows the scent to last up to 12 hours, depending on skin type, activity level, and application.
Most LÉNOTES fragrances are designed as unisex and can be worn by anyone based on personal scent preference.
Yes. All LÉNOTES perfumes are registered with BPOM (the Indonesian National Agency of Drug and Food Control) and Halal certified by MUI, ensuring they meet applicable safety and halal standards.
ORDER & PAYMENT
Browse our collection on the LÉNOTES official website, add your selected products to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
We accept various payment methods for customers in Indonesia, including bank transfers, credit cards, and e-wallets such as GoPay, OVO, ShopeePay, and DANA.
Payments are processed immediately upon order confirmation
If you wish to cancel or modify your order, please contact our Customer Service as soon as possible. Once the order has been processed or shipped, changes or cancellations may no longer be possible.
Yes. You will receive an order confirmation after your payment has been successfully processed.
SHIPPING
Yes, LÉNOTES ships nationwide across Indonesia using trusted courier partners.
Delivery typically takes 1–3 business days for Jabodetabek and 3–7 business days for areas outside Jabodetabek. Delivery times may vary depending on location and courier.
Once your order has been shipped, a tracking number will be provided so you can monitor your delivery through the courier’s website.
If you wish to cancel or modify your order, please contact our Customer Service as soon as possible. Once the order has been processed or shipped, changes or cancellations may no longer be possible.
Shipping fees are calculated at checkout and may vary depending on the delivery location and selected courier.
RETURN & EXCHANGES
We accept returns within 7 days of receiving your order. Products must be unused and in their original packaging. To initiate a return, please contact us with your order number and reason for return.
Yes, if you received a defective or incorrect item, we will gladly exchange it. Please provide us with the details and any relevant photos, and we’ll guide you through the process.
